Our warehouse will be closed from 24th December to 4th January, reopening on 5th January.

No orders will be dispatched during this period. Orders received over the closure will be processed once we reopen. Please note:

• It may take up to 10 business days to dispatch orders after reopening.
• Additional delays may occur with delivery times after dispatch.
  

To make sure your order arrives in time for Christmas:

Parcel Post:

• Same-State Deliveries (NSW): Sunday 21 December
• Interstate Deliveries: Thursday 18 December
  

*Excludes items sent to or from Perth, Darwin, and Hobart. Orders to or from these locations (Parcel Post or Express Post) must be lodged by 12 December to arrive before Christmas.

Shipping to the USA has resumed after a temporary pause.

Recently, the U.S. Government introduced new tariffs on imported goods and suspended the de minimis threshold. This previously allowed
shipments under $800 to enter the U.S. without duties or taxes.

These changes have significantly increased the cost of bringing our products to you. Despite our best efforts to absorb these rising costs, it has become unavoidable for us to adjust our prices.

There will be an adjustment on our prices. This decision was not made lightly. We know how important value is to you, and we remain committed to offering products that meet the highest standards of quality and care.

The price increase allows us to continue sourcing the finest ingredients, supporting sustainable practices, and delivering the exceptional experience you deserve.

We truly appreciate your trust and loyalty, and we thank you for being part of our community.

The following terms apply to all promotional codes, unless otherwise stated.

To redeem the promotional code, code must be applied at checkout. We are not able to retro apply codes once an order has been placed/processed. Code is valid for one time use per one customer. No rain checks are available for items out of stock. Offer cannot be used in conjunction with any other promotion. Promotion cannot be applied to previous orders.

Please visit our Terms and Conditions page or contact us at info@biologyskin.com for further information.

As we have redesigned our website, you will be required to create a new account.

We still have access to your previous account details on our backend.

Any orders placed on our newly designed website will be stored under your new account information going forward. If you have any questions, please contact us at info@biologyskin.com

Biology ships from Australia to most countries worldwide. Due to regulation updates, we are unfortunately no longer able to ship to the European Union (including the United Kingdom), Russia, Turkey, and North Korea. For more information, please visit our Shipping Page.

Upon completing your purchase, a confirmation email and invoice will be forwarded to the email address provided at time of ordering. Be sure to check your junk/spam folder. For further information, please contact us at info@biologyskin.com.

We aim to dispatch orders within 1-3 business days, however delays may be experienced during peak promotional times. Please visit Australia Post for a delivery ETA here or contact our Customer Experience team at info@biologyskin.com.

For any more shipping information, please visit our shipping page or email us at info@biologyskin.com.

If you are not completely satisfied with your order or have made an incorrect purchase, that’s okay – you have up to 14 days from the date of purchase to return your product, subject to the below.

Only items purchased on the Biology Smart Skincare website can be returned to biologyskin.com for refund or exchange. If you haven’t used the product, we’ll exchange it, or refund you in full using the same method of payment as your initial purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges.

We can’t exchange or refund gift vouchers or promotional items. If you have received an incorrect order please contact us at info@biologyskin.com as soon as you can with your order number and details of the incorrect or damaged product.

Payment over the internet can be made via our secure checkout pages using Visa, Mastercard, Amex, PayPal and AfterPay. For more information, please go direct to payment providers website or email info@biologyskin.com

All prices are quoted in AUD ($) and include Goods and Services Tax (GST).

All orders and applicable shipping costs are in Australian Dollars (AUD).